Wash food-contact items before first use and after each use, following the instructions supplied with the actual product. Let lids and seals dry fully before closing them. Do not assume a container is microwave-safe or dishwasher-safe unless its label confirms it. Keep electronic scales dry and place them on a level, stable surface. Do not exceed the manufacturer’s stated capacity. Check seals, lids and batteries regularly, and stop using damaged items.
Contact us
For product, order, size, return, privacy, or copyright questions, use our contact form. Include your order number when relevant and describe the issue clearly. Do not include passwords, full payment-card details, or unnecessary sensitive information. If an attachment is needed, our team will explain how to provide it. Contact details and service hours are listed below. A contact request does not itself cancel an order or authorize a return; our team will confirm the next steps.
Terms & Conditions
You may request a return within 30 days of delivery. Contact us with your order number before sending items, and use the return address we confirm. Return items unused, with their accessories and protective packaging where reasonably possible. Personalized items or unsealed hygiene-sensitive items may have restrictions only when clearly disclosed before purchase and allowed by law. Report damaged, incorrect, or defective products promptly; statutory rights remain unaffected. Customer-choice return postage is paid by the customer, while confirmed errors or defects are handled with customer care. Approved refunds are returned to the original payment method after inspection; processing by the payment provider may take additional time.